Refund policy
Return & Refund Policy
Last Updated: May 28, 2026
At MYWOG, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Period
Customers may request a return within 14 days after delivery of the product.
Return Conditions
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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All original tags and packaging must be included
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Items must not show signs of use, damage, or washing
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
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Underwear
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Swimwear
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Earrings
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Personalized or custom-made products
Return Process
To request a return, please contact us at:
Please include:
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Your order number
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Reason for return
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Photos if the item is damaged or incorrect
Our support team will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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the item arrived damaged
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the wrong product was sent
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the item is defective
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are processed to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We will resolve the issue as quickly as possible by offering:
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a replacement
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store credit
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or a refund
Contact
For any questions regarding returns or refunds, contact: